Warranty and Complaints

Guarantee

We care about our products and do our utmost every day to deliver products to you in top condition. Nevertheless, it can happen that an order is damaged during transport or that something else happens that allows you to claim under warranty. From a legal point of view, you are obliged to report this to us within two months after discovery of the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.

Complaints

If your order is damaged on delivery by the parcel service, do not accept this package or ask the delivery person to explicitly report the damaged box in writing. Then contactWol zo Eerlijk as soon as possible to solve the problem as quickly as possible. It can also happen that something else does not go quite as planned. We request that you first report complaints to us by emailing info@omlfashion.eu.If we cannot reach a settlement together, it is possible to register your dispute for mediation through Stichting WebwinkelKeur. Since February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via this platform of the European Union.

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